F.A.Q.

F.A.Q. 

 

Dear Traveller,

 

As a Walkabout Travel Customer Care Team, we know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

 

Walkabout Travel works completely with mail order bookings therefore does not offer service over the phone. However, we offer 24 hour, 7 days a week customer service via email to support your booking questions. Walkabout Travel Customer Care Service guarantees turnaround within 24 hours, and most requests are answered within 4-8 hours.

 

The days of operation of every travel service can be found on each tour page.

 

Availability differs depending on the type of travel service booked. On each tour page, under the heading Additional Information the first line indicates whether a product will be instantly confirmed to you, and hence available, or if Walkabout Travel has to check with its travel service providers to receive confirmation within 24 hours. Availability cannot be automatically checked prior to processing your reservation request

 

The times of departure or operation are found on the tour pages. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.

 

Ofcourse, but depending on our schedule on the day.

 

Please go to our Terms and Conditions.Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully.

 

The travel services Walkabout Travel offers are specialized for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. At this time we are unable to offer any special group discounts.

 

Yes our tours oparete on Christmas and all Turkish public holidays.

 

Yes ofcourse but we recommended you pre book your travel service to avoid disappointment as many of the Walkabout Travel tours and products are popular, and can be sold out early. If you wish to wait and book when you get to Turkey, we may not be able to offer you the same deals or discounts that are shown on our web page.

 

The majority of the tours and services provided by Walkabout Travel are available only in English . If tours in other languages are requested, we can organise this and inform you or the price difference.

 

Unfortunately, discounting for groups such as Military Personnel, AAA, NRMA etc. is unable to be offered at this time.

 

You can receive a quote for any Walkabout Travel products online at any time that suits you.Simply follow the instructions to get a quote. Fill in the forms, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. All quotes given online are current and up to date.

 

Over 92% of our travel products are available all the time. However, we recommend you book 6 weeks in advance. Booking as early as posible will get advance booking quotes.

 

Yes of course but it is difficult for us to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.

 

Ofcourse thats one of our most populer service.Walkabout Travel offers a wide range of individual tours, events and attractions.

 

Ofcourse but most of our day tours and sightseeing tours do not offer airport pick ups. Turkey city airports are located well away from the city centre and we cannot offer a pick up service from these areas and try to fit a daily tour in a same day.

 

This information can be found in either the Terms and Conditions field on our web page, or in Customer Care under the link Terms and Conditions of Walkabout Travel Main Page. Simply click on the link Terms and Conditions and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your Walkabout Travel voucher.

 

It is possible to amend your booking, however this depends on the type of amendment required.Contact Walkabout Travel Customer Service with your current Walkabout Travel booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully!

 

What do I do if I am delayed for my tour?

Refer to the contact details on your voucher and contact the your tour operator for instructions. Even if it is after hours this should not be a problem, however there is no guarantee that you will be able to join a later tour or meet your tour a different location. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour.

 

Unless the weather directly effects the travel service you have booked, all travel services will operate as scheduled. In the case that we cancel a tour on the day of departure please be reassured that you will receive a complete refund of the tour cost.

 

After confirmation not all products are exchangeable, cancelling some products will also might incur a hefty cancellation penalty. Please contact our Customer Service team either by email or phone. Please ensure you have the details of your existing booking and the times and dates that you desire. Not all requests are able to be met, however we at Walkabout Travel will do all we can to ensure you get the dates that you wish.

 

Not all bookings can be changed. You will need to contact Walkabout Travel Customer Service by email or phone to see if the request can be met.

 

Not all travel products can be canceled at no cost. Please read through the Terms and Conditions located at the bottom of Walkabout web pages, and also on your voucher, regarding cancellation fees. There may be extra information contained under the heading Important Information also. Please read all information to find the points you need. If you decide to proceed with the cancellation request, please contact Walkabout Travel Customer Service with your current booking number and specific details of your request, and we will be able to advise of any cancellation charges.

 

Not all travel products can be refunded at no cost. Prior to travel date, please read through the Terms and Conditions regarding cancellation fees. This information is located at the bottom of your Walkabout Travel Voucher. There may be extra information contained under the heading Important Information also. Please read all information to find the points you need. If your request is after the travel date, please contact Walkabout Travel Customer Service with your booking number and specific details of your refund request.

 

Unless the correction is for the leader of the lead traveller there is no need to re-issue vouchers. If you have misspelled a name, not entered a title or entered an incorrect age, please send Walkabout Travel and email and we will make a note in the booking (however if an age incorrect age takes a member from being a child to an adult the additional charges will be incurred). Vouchers will not be re-issued for these changes.

 

Walkabout Travel guarantees turnaround on Special Requests within 24 hours, and most requests are answered within 4-8 hours. If you have not heard from Walkabout Travel within 24 hours, please re-submit your request. Walkabout Travel Customer Service may not have received your initial request due to undeliverable mail or another type of internet/server error.

 

The travel services Walkabout Travel offers are specialized for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. At this time we are unable to offer any special group discounts.

 

Of course! That is one of our most popular services. Walkabout Travel offer a wide range of individual tours, including events and attractions.

 

There is. It depends on the type of student card you hold and your age.

 

The discounts we offer for children are: 0-2 years old-free, 3-11 30% discount, 12 years and older are classed as adults.

 

Yes, we do require valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveller in the booking. This is required to protect your purchase.

 

Your travel voucher acts as your ticket. It is essential that you print your voucher and include it with all of your travel documentation. This voucher is unique to your booking and is your proof of purchase. Simply present your travel voucher upon commencement of service, together with valid photo ID for purchase verification.

 

When you have completed your booking, it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. We suggest that you attach a copy of our web page print out as well as the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

 

Some email internet providers can mark general booking emails such as those sent from Walkabout Travel as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

 

Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly or mismatched the ages with the travelers, you can send the Walkabout Travel Customer Care Service team an email and we will make a note in the booking. Vouchers will not be reissued for these changes.

 

Children do not require photo ID.

 

Contact Walkabout Travel Customer Care Service and advise your Walkabot travel Booking Reference number and the name, phone and fax number of the hotel/place you will be staying at. We will advise by phone or fax if your booking is confirmed and if so, send your confirmation voucher. Please note this option is only available for confirmations close to departure date. It is essential that you have your Walkabout travel voucher to exchange for your travel service.

 

Your tour departure information can be found on your Itinerary, voucher or in the confirmation details. If there is no time listed, you will be required to call the Walkabout Customer Sevice at least 24 hours prior to your departure date to reconfirm your tour meeting point and departure time.

 

After you arrive in Turkey and get yourself comfortable, vouchers can be exchanged at your hotel or at our main office in the heart of Istanbul.

 

This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact Walkabout Travel Customer Care Service to amend your details.

 

Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their Walkabout Travel voucher.

 

Yes. Once you have a confirmed booking, all the details of your tour consultant are on your Walkabout Travel voucher.

 

Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. Walkabout Travel will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.

 

You can forward the email containing your voucher to another email address, where that computer has access to a printer (e.g. work email address). If you do not have this alternative available to you, please contact Walkabout Travel Customer Service who will advise options for receiving a printout of your voucher e.g. fax or mail. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher. There may also be separate instructions on your voucher, under the Important Information field, which you will need to read in advance of your tour.

 

Walkabout Travel uses mail order payments and security Sockets Layer (SSL) supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.